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Category: Retention

Customer Retention Optimization – A Growth Hacker’s Guide

Customer Retention Optimization – A Growth Hacker’s Guide

13 min read
It's Monday morning. You have a coffee on your desk in your favorite mug. You're refreshed and...
Minimum Viable Test: The Framework We Use To Kill It With Our A/B Tests

Minimum Viable Test: The Framework We Use To Kill It With Our A/B Tests

4 min read
We recently had the opportunity to chat with Dennis van der Heijden, the CEO of Convert, about...
Are you missing the data needed to make a decision? Be smart. Be like John!

Are you missing the data needed to make a decision? Be smart. Be like John!

4 min read
Every SaaS business gets to a point where they have to prioritize the development of their next...
Product Manager vs. Marketer: Who's In Charge of User Onboarding?

Product Manager vs. Marketer: Who's In Charge of User Onboarding?

4 min read
For any SaaS company to grow, two things need to happen: The number of new users needs to...
B2B Customer Onboarding Process: Optimize Your User Onboarding Time

B2B Customer Onboarding Process: Optimize Your User Onboarding Time

4 min read
B2B customer onboarding process involves friction even for the best optimized processes.
Were 2015's SaaS Predictions Spot On?

Were 2015's SaaS Predictions Spot On?

6 min read
Much like the writers of the Back To The Future trilogy, these predictions can sometimes feel...
How Four SaaS Experts Found Their First Customers

How Four SaaS Experts Found Their First Customers

6 min read
Finding the first customers for your SaaS Your first customers will be able to provide valuable...
8 yummy pie charts about web analytics (and what can you do about them!)

8 yummy pie charts about web analytics (and what can you do about them!)

3 min read
Another question that’s been keeping me awake at night:
How @Mention hacked NPS to reduce churn & increase customer happiness (+ the tools you’ll need to do the same)

How @Mention hacked NPS to reduce churn & increase customer happiness (+ the tools you’ll need to do the same)

3 min read
Based on their responses, customers are categorized into one of three groups:
Analytics Schedule Calendar for Product Managers

Analytics Schedule Calendar for Product Managers

5 min read
That’s right, you either give up because the data doesn’t look to be doing anything (as in the...