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Category: Retention

Why I love Zest so much

Why I love Zest so much

6 min read
And why I always keep it open in my taskbar for my professional growth. It doesn’t happen too...
Which are the trends in analytics for 2019?

Which are the trends in analytics for 2019?

1 min read
The world of analytics took a turn for the best last year, and 2019 looks even more promising.
You don't stop churn, you prevent it

You don't stop churn, you prevent it

1 min read
Here’s a quick preview of what I’ve been cooking up for you. The ugly truth is that plenty of...
How to define a highly engaged SaaS user

How to define a highly engaged SaaS user

4 min read
Without any further ado, a highly engaged user is defined as someone who regularly receives...
How to analyse customer paths?

How to analyse customer paths?

3 min read
This is the question that is on most marketers’ mind: what are the exact paths that customers...
Is your churn problem actually an onboarding problem?

Is your churn problem actually an onboarding problem?

4 min read
Trying to sort out retention on its own is like hoping to solve a medical issue by dealing with...
4 essential questions for optimizing retention

4 essential questions for optimizing retention

4 min read
I always strive for zero churn.
4 tried ideas on marketing automation enrichment

4 tried ideas on marketing automation enrichment

6 min read
I used to be a marketer and I am guilty of every classic trick in the book. Yes, you heard me...
How to make the most of your CRM using customer behavior data

How to make the most of your CRM using customer behavior data

5 min read
Can you imagine the work of an FBI detective being based solely on witness testimonies?
Don't repeat others’ data tracking and storing mistakes! Here’s how to avoid them.

Don't repeat others’ data tracking and storing mistakes! Here’s how to avoid them.

5 min read
Some companies track their mission critical data client side. Don't!