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Category: Retention

How to make the most of your CRM using customer behavior data

How to make the most of your CRM using customer behavior data

5 min read
Can you imagine the work of an FBI detective being based solely on witness testimonies?
Don't repeat others’ data tracking and storing mistakes! Here’s how to avoid them.

Don't repeat others’ data tracking and storing mistakes! Here’s how to avoid them.

5 min read
Some companies track their mission critical data client side. Don't!
How to prevent the most vulnerable users from churning

How to prevent the most vulnerable users from churning

2 min read
In the previous article I was talking about mastering engagement scoring and churn prediction....
Master Engagement Scoring & Churn Prediction for greater profitability

Master Engagement Scoring & Churn Prediction for greater profitability

3 min read
Did you know that up to 80% of the people that churn are customers with low or no engagement....
Why basing your reports on sign-ups and not on on-boarded users offers a fake perspective on your business growth

Why basing your reports on sign-ups and not on on-boarded users offers a fake perspective on your business growth

5 min read
 
How to break bad news gently to your manager

How to break bad news gently to your manager

4 min read
Take a moment, breath in, breath out. Whatever you do - do not panic! Let me share with you one...
Data science is no magic. It's 100% science.

Data science is no magic. It's 100% science.

3 min read
"The magic of driving insights from data" is the title of a recent presentation by a well-known...
Lessons from one year of rewarding data-driven decisions

Lessons from one year of rewarding data-driven decisions

5 min read
Last year we started an experiment. We promised 7 SaaS companies to help them with data-driven...
How to Measure the True Impact of Transactional Emails

How to Measure the True Impact of Transactional Emails

3 min read
Transactional emails often have open rates of 40-50% and click rates at around 10-20%. It has...
User Onboarding: 27 Must Review Resources To Better Activation

User Onboarding: 27 Must Review Resources To Better Activation

13 min read
No matter how great you might think your software product is, it’s very likely that only “30%,...