Author: Claudiu Murariu

[Podcast] Stop repeating your user research & experimentation mistakes

1 min read
Find out how to combine qualitative and quantitative sources to effectively understand what and why it’s happening.
Customer Journey Metrics Framework-

Framework for Defining Your SaaS Customer Journey Metrics Map

1 min read
  How to find the metrics that matter most for growth and optimization.

Product Analytics vs. Web Analytics – How Are They Different

1 min read
You may be asking yourself: What’s the difference between product analytics and web analytics? And when do you need one versus the other? Let’s find out.
Pm tools

Best product management tools for user research in 2022

1 min read
Customer and User Research Tools for Product Managers
Engagement scoring article-final

What is a Customer Engagement Score? (And How To Utilize It)

1 min read
Your customer engagement score can predict churn and indicate overall product health.

5 Crucial Metrics to Understand User Engagement

1 min read
If you think acquiring a customer is the end of the finish line, then you might lose out on 67% of your additional revenue. That’s how much loyal customers can add to your business.
How to Identify & Use Friction to Improve Customer Retention

How to Identify & Use Friction to Improve Customer Retention

1 min read
Does all friction kill conversion rates? Or is there good and bad friction?

SaaS & Product Management Events to Attend in 2022

1 min read
Here’s a list of top SaaS and Product Management Events  that could help you grow your business in 2022. 

[Podcast] Why Being Data-Driven is Key to Proactive Customer Success

1 min read
How to empower your customer success team to improve customer experience